This Privacy Policy explains how Serene Haven Floristry (“we,” “our,” “us”) collects, uses, and protects your personal information when you visit our website, place an order, or use our services. By using our site, you agree to the practices described below.

1. Information We Collect - We may collect the following types of information:
．Personal details: name, email address, phone number, billing and shipping address.
．Payment information: processed securely through third-party payment providers (we do not store full card details).
．Order information: products purchased, delivery details, and special instructions.
．Technical data: IP address, browser type, device information, and website usage statistics.

2. How We Use Your Information - Your information is used to:
．Process, confirm, and deliver your orders.
．Communicate with you regarding orders, deliveries, and customer service requests.
．Improve our website, services, and customer experience.
．Provide promotional offers and marketing (only if you have opted in).

3. Sharing Your Information - We do not sell, rent, or trade your personal data. We may share information with:
．Service providers (e.g., payment processors, delivery partners) to complete your order.
．Legal authorities when required to comply with applicable laws.

4. Cookies and Tracking
Our website uses cookies to improve functionality, analyse traffic, and personalise your browsing experience.
You may disable cookies in your browser settings, though some website features may not function properly.

5. Security of Your InformationWe take reasonable measures to safeguard your personal data against unauthorized access, misuse, or disclosure. Payment details are encrypted and handled securely through trusted third-party gateways.

6. Your Rights - You may:
．Request access to the personal data we hold about you.
．Ask to update, correct, or delete your personal data (subject to legal or transactional requirements).
．Withdraw consent to receive marketing communications at any time.

7. Third-Party Services
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: info@serenehaven.florist
Address: 37 First Street, Sai Ying Pun, Hong Kong