Welcome to the Serene Haven's FAQ section! Here, you’ll find answers to some of the most common questions regarding our floral products and services. If you have additional questions, feel free to reach out to us!

1. What types of flowers do you offer?

We offer a variety of flowers suitable for different occasions and purposes, ranging from fresh-cut arrangements to custom floral designs that focus on enhancing wellbeing. Please check our website for current offerings and seasonal specials.

2. How can I place an order?

You can place an order directly through our website by selecting your desired products and following the checkout process. If you have special requests or need assistance, please feel free to contact us.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options as indicated during the checkout process.

4. Do you provide delivery services?

Yes, we offer delivery services within Hong Kong (except outer islands). During the checkout process, you will be able to select your delivery method and provide the delivery address.

5. What is your delivery timeframe?

Delivery times may vary based on your location and the products ordered. Typically, we aim to deliver your order within timeframe, e.g., 2-4 business days. If you require same-day delivery, please contact us directly to confirm availability.

6. Can I customize my floral arrangement?

Absolutely! We offer custom floral arrangements tailored to your preferences. Please get in touch with us to discuss your specific needs and ideas.

7. What is your return policy?

If you are not satisfied with your purchase, please refer to our "Refund and Return Policy" for more details.

8.Do you offer workshops or events related to gardening or floral arrangements?

Yes! We offer workshops and events that focus on the mental health benefits of flowers and how to arrange them. For upcoming workshops and events, please check our website or subscribe to our newsletter for updates.